Liability disclaimer

Twazon is a digital platform that connects adults seeking mental-health support with independent, licensed clinicians for online video consultations. Twazon itself does not practice medicine, psychiatry, or psychotherapy and does not employ the clinicians listed on the website.

Each clinician is solely responsible for the professional services they provide and acts under the licensing rules of their own jurisdiction (currently Egypt, Germany and Qatar).

Online sessions are a useful complement to mental-health care but are not a substitute for in-person assessment, hospital treatment, inpatient care or emergency intervention. Some conditions or situations require face-to-face care, laboratory tests, physical examination or coordinated multi-disciplinary treatment that an online session cannot provide.

Your clinician may recommend that you seek in-person care if they consider it more appropriate for your situation. You remain responsible for following that recommendation.

Browsing twazon.co, reading clinician profiles or contacting us by email or messaging does not create a doctor–patient or therapist–client relationship. A professional relationship is established only when you book and attend a session with a specific clinician.

Prescriptions, sick notes, referrals and other formal medical documents can only be issued where the relevant clinician is licensed to do so and where local law permits cross-border or remote prescribing. Whether this is possible in your case will be discussed during your first session and cannot be guaranteed in advance.

Articles, service descriptions and FAQ entries on twazon.co are general educational information. They do not constitute medical advice, diagnosis or treatment for any individual case and should not be relied on as a substitute for a consultation with a qualified clinician.

Appointment scheduling, rescheduling, cancellation and payment are handled by Cal.com under its own terms of service and privacy policy. Twazon is not a party to that booking agreement and does not store patient data on this website. Refund and cancellation rules follow the policy of the individual clinician's Cal.com account; please review them before booking.

twazon.co may link to third-party websites or services (for example Cal.com, video-conferencing providers, payment processors). Twazon does not control these services and is not responsible for their content, availability, security or practices. Your use of them is governed by their own terms.

To the fullest extent permitted by applicable law, Twazon, its founders and its operators are not liable for any direct, indirect, incidental or consequential damages arising from the use of twazon.co, including reliance on its general information, technical interruptions, or the acts or omissions of independent clinicians or third-party services.

Nothing in this disclaimer limits liability that cannot lawfully be excluded, including liability for wilful misconduct or gross negligence.

By booking a session through twazon.co you confirm that you have read this disclaimer, understand the limits of online care and accept the points above. Twazon may update this disclaimer to reflect changes in its services, partners or applicable law; the latest version always applies and is dated at the top of this page.