Legal

Liability disclaimer

Last updated: 16 September 2026

Twazon provides online therapy and counseling. This disclaimer explains the scope and limits of the service. Please read it before booking.

Twazon is not a crisis or emergency service

If you are in immediate danger, may harm yourself or others, or need urgent medical help, stop using this site and contact local emergency services or go to the nearest hospital. Twazon cannot provide real-time crisis support.

1. Online therapy service

Twazon provides online therapy, counseling, and mental-health support delivered directly by our qualified therapist, Dr. Ali El Nabawy, on an individual basis.

Online sessions do not replace in-person comprehensive medical evaluations.

2. No medication or official documents

Twazon does not prescribe, issue, sell, or manage any medications or pharmaceutical treatments, and does not provide court-ordered therapy certificates, legal disability evaluations, or medical prescriptions.

If you need a medical diagnosis, prescription medication, or a change to medical treatment, consult a qualified physician or psychiatrist in person.

3. Not for emergencies

The service is not designed for acute emergencies, severe crisis intervention, self-harm, active suicidal ideation, or urgent medical emergencies.

Always seek the advice of your primary care physician or specialist regarding physical health conditions, medical evaluations, or medication management.

4. Confidentiality

Your communications during sessions are held in strict professional confidence, subject to standard legal exceptions such as imminent risk of harm, child or elder abuse, or a court order.

5. Information and outcomes

Website content is general information, not a substitute for an individual session. Outcomes vary and no particular result is guaranteed.

6. Booking, payment, and personal information

Twazon uses a built-in booking system to schedule, reschedule, cancel, and manage sessions. Payments are processed securely by a third-party payment provider under its own terms and privacy practices.

Twazon processes the contact, booking, account, and session-administration information needed to provide the service. Please do not enter medical records, diagnoses, medication lists, or urgent crisis information into booking fields.

7. Independent consultants and third parties

Consultants are responsible for delivering their own consulting sessions. Twazon may use third-party services for payments, video calls, email, hosting, or other operations. Availability, security, and processing by those providers are also governed by their own terms.

8. Limitation of liability

To the fullest extent permitted by law, Twazon, its founders, operators, and consultants are not liable for indirect, incidental, special, or consequential loss arising from use of the website, reliance on general information, consulting choices, technical interruption, or third-party services.

Nothing in this disclaimer excludes liability that cannot lawfully be excluded, including liability for wilful misconduct or gross negligence.

9. Acceptance and updates

By booking and paying for a session, you accept these limits and agree to the Terms and Conditions, including the fee, cancellation, and refund policies. Twazon may update this notice; the current dated version applies.

Questions about this disclaimer?

Contact us with general questions about the service or these terms. Do not send medical records or urgent crisis information by email.

Contact Twazon