Twazon
Support

Frequently asked questions

Quick answers about how Twazon works — sessions, booking, languages, privacy and what to do in an emergency.

12 questions

General

02
  1. 01What is an online consultation?

    A confidential video session with one of our doctors. You meet by secure video link from any device.

  2. 02In what languages can I book?

    Arabic, English and German with Dr. Ali and Dr. Maged. Arabic and English with Sirine.

Booking

04
  1. 01How long is a session and what does it cost?

    Standard sessions are 50 minutes. Pricing depends on the specialist and your region — see each booking page.

  2. 02How do I prepare for my first session?

    Find a quiet, private space, test your camera and microphone, and have any prior reports or medication list at hand.

  3. 03Cancellation and rescheduling

    You can reschedule from your Cal.com confirmation email up to 24 hours before the session.

  4. 04Refund policy

    Refunds follow the policy of each specialist's Cal.com account; please review it before booking.

Clinical

03
  1. 01Which conditions can you help with?

    Depression, anxiety, OCD, ADHD, trauma, addiction, sleep, stress, personality disorders, parenting and developmental concerns. Our specialists differ — see each profile.

  2. 02Can I get a prescription?

    Prescriptions can only be issued where the prescribing doctor is licensed. We will tell you in the first session if this is possible for you.

  3. 03Can children or adolescents book?

    Adolescents 16+ can book with Dr. Maged. Children can be assessed and supported by Sirine.

Privacy

02
  1. 01Is this confidential?

    Yes. Sessions are private and protected by professional confidentiality.

  2. 02Do you keep my data on this website?

    No. Twazon.co stores no patient data. Booking is handled by Cal.com under their own privacy policy.

Safety

01
  1. 01What if I have a mental-health emergency?

    Twazon is not an emergency service. Please call your local emergency number or go to the nearest hospital.

In an emergency

Twazon is not an emergency service. If you or someone you know is in crisis, call your local emergency number or go to the nearest hospital.

Support

Still have a question?

For anything not covered here, our team can answer non-clinical questions by email or WhatsApp.

Contact usBook a session