Frequently asked questions

A private, confidential video session with Dr. Ali El Nabawy, Consultant Psychiatrist, focused on understanding your concerns and agreeing on a clear plan.

Dr. Ali offers sessions in Arabic and English.

A standard session is 50 minutes and costs $100 USD (or the local equivalent), paid before the session.

Choose a quiet, private place, test your camera and microphone, and think about one or two goals you would like to explore.

Yes — at least 12 hours before the session for a full refund or free reschedule. Later cancellations carry a $50 fee. Joining more than 10 minutes late counts as a no-show ($50 fee).

Full refunds apply if a technical error or the therapist cancels. Late cancellations and no-shows receive $50 back. Completed sessions are non-refundable. Refunds take 10–14 business days.

Sessions can help with anxiety, low mood, stress and burnout, relationships, life transitions, and recovery from addiction, through individual or group therapy.

No. Twazon does not prescribe, sell, or manage medication and does not issue official or legal documents. For prescriptions, please see a physician or psychiatrist in person.

You must be at least 18, or have explicit consent from a parent or legal guardian.

Sessions are private. We use your booking and contact details to deliver the service, process payment, and manage your account in line with our terms and privacy practices.

We collect the details needed to schedule and manage your session and payment. Payment details are processed securely by our payment provider.

Twazon is not a crisis or emergency service. If you are in immediate danger or may harm yourself or others, contact local emergency services or go to the nearest hospital.